grace young

Take control of your test results

In 2019, healthcare in the states is still not as affordable and accessible to people than before. This is where the technology in people’s hands can make the process affordable and accessible.

What I’m about to tell you is my journey to designing the Healthcheck App, an mobile app aimed at empowering people to self-test with urine testing kits, track the test as it is mailed, and receive lab results through it.


I couldn't have done it without

With an amazing team of three RISD designers, Amanda Yang, Arayla Bakhetbek, and Rafaela Fajardo, we set out to research, design, user test, and prototype the mobile app in fall 2019 and with the 3 week timeline we had.

Insights & Goals

Focusing on what matters

As a team, we recognize that urine tests exist in a healthcare ecosystem. We wanted to change this process and instead focus on a mobile app approach. We agreed the app eliminated some of the steps that is needed for in-person testing and believed the app would make the testing experience affordable, accessible, and personable.


Ideate

Organizing our thoughts

To get some ideas generating, each of my teammates sketched out their assigned screens. I sketched the following pages: account, kit history, home, and test results.

For my teammates to share their part of the research, I brought my teammates together and facilitated the ideation session. This really helped us sit down, bounce ideas off of each other, and focus on the key goals.

I took our whiteboard sketches and brought it into our sharing document on Figma


Refined Designs

It got to the real deal

Before we did a formal user testing, my teammates and I did an informal design critique with our then prototype and here are the refined changes we did:

The Health & Result page is merged into one to make the information more transparent.

The Kit-buying section is brought out from the Profile page and made into one of the main features of the app.

Chemical names and results are given more emphasis through color coding.

Visuals and graphs are introduced to make the information digestible and accessible.


User Testing

Testing the hypotheses

We asked 3 anonymous participants on the Usertesting.com site to follow the scenario and instructions we gave them. To figure out if the app focused on the goal we originally set out, we formed two hypothesis:

  • Hypothesis 1: The information presented will be too much for the users to skim through quickly when using the app, they start to ask what the information means.
  • Hypothesis 2: The user will spend more time going through the summary of their results and reconsidering their lifestyle habits.

Outcome

Recognizing the shift in focus

As a team, we agreed that the comments made by the participants aligns with the first hypothesis.

  • Hypothesis 1: The information presented will be too much for the users to skim through quickly when using the app, they start to ask what the information means.

So did we accomplish what we set out to do? Not quite. There was a shift in focus from giving the user control of their health report to onboarding the user and essentially engaging with the user within the app.

Reflection

My takeaways

Test the app early in the design process. Because the app was tested later in the design process, we believed that testing early as possible even with a wireframe prototype would allow us to recognize the shift in focus of our goals.

Engaging the audience within the app is not a black and white solution but a developing one. Some things we could do is explore different onboarding processes, ways to make data clear, and having a clear returning action within the app.

Check out more work here πŸ‘‰πŸ» πŸ‘‡πŸ»

☝🏼